Digital Call Center
An integrated communication considers today an evolved self care able to give personalized and integrated answers in the Customer Journey that the company wants to offer its Client.
Chatbot, self care, communication processes and push services complete the strategy we support on live channel (Chat, mail and all the training for this kind of written synchronous and asynchronous communication).
Through our Listen & Act we can support (with focused support phases) digital processes towards the customer and within the Company to encourage an organization that really focuses on the Client.
In this sense, also the blended and e-learning training can be a successful channel through our catalogue of digital contents.